Bloomingdale's

Job Overview:

If you want to build meaningful relationships and make fashion personal, fun and aspirational, why not put that creative energy to work and join our team of approachable customer oriented, style conscious professionals. Work in a collaborative environment of problem solvers and flawless executers that drive the business forward through energy, effort and good humor. As a Sales Professional at Bloomingdale’s your primary focus is to build and maintain relationships with our customers. You are the most critical link in ensuring that our customers’ experience in our store is nothing other than outstanding. You will become a part of a dynamic selling environment where your fashion sense and selling experience will make you an important part of our team. A Bloomingdale’s Sales Associate builds and maintains a loyal client base, provides clients with product knowledge, calls clients for events and the arrival of new merchandise and works as part of a team to meet individual, department and store objectives. The Sales Professional delivers the Bloomingdale’s brand to our customer in the way she/he wants to receive it. The Sales Professional is responsible for delivering the Bloomingdale’s in-store experience and is aware, understanding and supportive of all channels available to shop. Perform other duties as assigned.

All hourly associates are eligible to receive a quarterly bonus incentive, colleague discounts and the opportunity to be a part of an iconic brand. Certain criteria must be met to receive the quarterly bonus incentive.

Essential Functions:

FUELED BY THE POWER OF RELATIONSHIPS

  • Impress the Customer
  • Connect with the Customer, welcome and engage with genuine warmth and interest
  • Offer as much or as little service as the customer wants
  • Put personality and unique characteristics into interactions with customers, use creative energy
  • Actively maintain the appearance of the selling floor: meet merchandise and service standards by helping to straighten merchandise, fill in stock as needed, and clean up fitting rooms and wrap stands
  • Sell the Bloomingdale’s Experience
  • Introduce the customer to other departments, services, and sellers
  • Sell the Bloomingdale’s Loyalist Charge Card as the best way to shop at Bloomingdale’s
  • Inform every customer of the Loyalist program benefits and offer to redeem rewards
  • Support the use of fulfillment tools and multiple channels to meet the customers need
  • Utilize selling technology to meet the needs of the customer
  • Develop a personal clientele that drives business and achieves clienteling goals
  • Steadily grow # of clients and average client volume over time
  • Prioritize the development of 4+ visit clients and Top of the List clients
  • Actively use the b-connected client book to manage follow up and targeted outreach
  • Actively use email as a key communication tool in relationship building
  • Develop and maintain positive working relationships in own area and throughout the store

DRIVEN BY OUR DESIRE TO WIN

  • Achieve store Net Promoter Score goal
  • Achieve Personal Sales goals, department goals, store goals
  • Achieve Loyalist goals
  • Deliver all performance metrics

COMMITTED TO A CULTURE OF COLLABORATION

  • Proactively work to become a product expert in assigned area and in related products
  • Develop and use your Fashion Voice
  • Discover the needs of the customer: Ask questions, listen and learn
  • Respond to the needs of the customer: Take confident selling action. inform, suggest, and inspire to build the sale
  • Connect Customer with Product, whatever channel or location it comes from
  • Actively participate in the merchandising of product on the sales floor according to visual standards
  • Take the opportunity to learn about new product and how to sell it

Qualifications:

Education/Experience:

Communication Skills:

  • Able to easily engage in conversation
  • Social ease and quick response to customer needs and inquiries
  • Able to maintain composure in difficult situations
  • Detailed oriented about product knowledge
  • Able to communicate effectively with customers, peers and management

Mathematical Skills:

  • Basic math functions to operate register, handle money and make change
  • Able to use a calculator

Reasoning Ability:

  • Able to work independently and as part of a team in a learning environment

Physical Demands:

  • Constant moving and standing
  • Able to lift 10 lbs.
  • Able to reach, grasp, stoop, kneel, crouch and climb ladders

Other Skills:

  • Able to use and navigate multiple technological devices
  • Ability to sell and build a sale through conversational interaction
  • Enjoys meeting and interacting with customers; demonstrates strong interpersonal skills
  • Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures

Work Hours:

  • Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays
  • Regular, dependable attendance and punctuality is required

This job overview is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job overview at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.

 

From the USA? You Can Earn Beer Money Click Me

To apply for this job please visit www.indeed.com.