• Full Time
  • Anywhere

Job Description:

The Centralized Document Controller is responsible for the centralized review and approval process of low risk retirement and retail distribution and disbursements requests for the GWIM Advisory client base. The type of distribution and disbursement requests include but are not limited to: journal entries, checks, fed funds, register and ship, broker transfers, etc. Additionally, the associate is responsible for handling inbound call volume from the field as it relates to pending transactions in the system.

Key Responsibilities:

  • This process includes partnering with the processing teams to ensure completion
  • Review and approve retail and retirement asset transfer requests submitted through the GWIM Advisory branch channel
  • Work in conjunction with Client Associates in the branch office to confirm missing or incorrect information on distribution requests
  • Work directly with Assistant Supervisor/Supervisor to resolve escalated issues and exception requests
  • Ensure adherence to approval procedures; must have an eye for detail and ability to effectively escalate issues in an appropriate manner

Required skills:

  • Excellent written and oral communication skills
  • Strong computer and keyboard skills
  • Ability to manage issues through to resolution
  • Attention to detail
  • Ability to work closely with business partners across sites
  • Demonstrate both communication and interpersonal skills
  • Demonstrate positive attitude
  • Ability to function in a fast-paced environment while maintaining composure and sound business judgment

Desired skills:

  • Candidate should have experience in customer service and be able to work in a team environment
  • Knowledge of branch office operations is a plus
  • Knowledge of Advisory, Central Asset, Individual Investor, Retirement Plans, Margin, Institutional or Customer Accounting is highly recommended
  • Experience in Centralized Services Edge and Advisory is preferred


1st shift (United States of America)

Hours Per Week:


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