Service Parts Analyst

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  • Full Time
  • Anywhere

Position Description:

Manage service center repair operations and performance. Assure uninterrupted supply flow from L1/L2 hub to Local Service Centers and customers to ensure on time service repair. Consolidate supply status on an accurate and timely manner. Coordinate cross geography and cross functional teams to meet objectives such as stock optimization, transport & stock replenishment efficiency, customer satisfactions, and low financial risk due to E&O or material constraints

Position Requirements:

Key Responsibilities:

  • Manage phone repair vendor operation and performance
  • Monitor and audit spare parts usage at Service Centers and give feedback to relevant teams for parts planning and quality governance
  • Insure spare parts business, standardized management, and the prompt delivery of parts to customers
  • Facilitate material return from customers; resolve RMA receiving and credit issues with call center and warehouse
  • Work with internal stakeholders & factory for swap and seed stock demand fulfillment
  • Collaborate with internal support teams for NPI material & price readiness and EOL plan for service centers and L3 customers
  • Collect and analyze customer forecast with planner and provide supply commit to customers
  • Measure and assure supply in Regional hub, allocate material as needed
  • Work with logistics, warehouse, forwarders on shipping, expedite, inventory management and any other issues that related to material for local region
  • Point of contact for escalation of customer issues related to material orders
  • Participate routine customer meetings and internal meetings
  • Releasing regular business report as the requirement of Department
  • Facilitate communication cross functions, regions and teams
Required Skills and qualifications

  • Minimum of 2 years of experience in a Fulfillment/Service materials environment
  • Inventory forecasting, demand planning & analyze ability
  • Experience with a Vendor operated network of repair centers
  • Technical knowledge of mobile phone products and reverse logistics processes
  • Expertise in data analysis using provided data, or extracting data from IT tools. Apply management data techniques
  • Strong analytical skills and attention to detail
  • Advance knowledge of MS Access
  • Proficiency in MS Excel (Formulas, vlookup, table pivots, macros and graphing), MS PowerPoint
  • Be able to work with different IT tools and software i.e. SAP, Sales Force etc.
  • Be flexible to attend early/later hours meetings with global team in different time zone
Preferred Qualifications

  • Bachelor’s degree
  • Supply Chain or related degree would be an advantage
  • Self-motivated, independent and organized
  • Customer focused
  • Ability to handle multiple tasks in a fast paced dynamic technological environment
  • Knowledge of integrated manufacturing systems, MRP/ERP
  • Basic knowledge of inventory control, purchasing, receiving, pick/pack operations and inbound/outbound, return processes
Professional Skill Requirements

  • Must be fluent in English
  • Excellent written and verbal communication skills
  • High motivation, assertiveness, flexibility and adaptability to change.
  • Proven problem solving and critical thinking skills
  • Ability to multi-task and prioritize workload

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