Sales & Support Specialist

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Bankcard Services

Sales & Support Specialists create meaningful relationships with our clients and find ways to be perpetually one step ahead of their needs. They deliver the optimal merchant experience by providing guidance and insight into payments, processing, and product. They will also be responsible for acquiring new business relationships across our line of payments services and related products.

Requirements:

This requires a dynamic individual with impeccable written and verbal communication skills, a track record of successful project execution, sales drivenand an unnatural love for analyzing data and solving problems – all while being consultative and entrepreneurial in approach. Your day will vary depending on requests, as you’ll be on the front line servicing our merchants. This role will manage merchants of all sizes, supporting our merchants as they grow by answering email through our ticket queue, answering inbound merchant calls, and prospecting for new business relationships and referral partnerships.

Responsibilities:

  • Build and maintain lasting relationships with new and existing merchants
  • Provide business support for our merchants via incoming emails/phone calls / online chat and in-person meetings
  • Perform revenue analysis for clients to ensure their needs are being met efficiently
  • Perform transaction processing analysis to optimize merchants’ processing activity
  • Educate customers on new features and changes, both in BankCard Services product and in the payments industry at large
  • Work closely with our support, sales, underwriting, marketing, and product teams to help deliver exceptional customer experiences
  • Identify and execute improvements in our current processes, tools, reporting, and documentation

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Job Type: Full-time

Salary: $24,000.00 to $40,000.00 /year

Experience:

  • Sales: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Additional Compensation:

  • Commission
  • Bonuses
  • Other forms

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Other types of insurance
  • Retirement benefits or accounts
  • Gym memberships or discounts
  • Workplace perks such as food/coffee and flexible work schedules

 

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