Jimmy Choo

Role Purpose:

Develop personal clientele and be instrumental in the development, enhancement and success of the Jimmy Choo brand.

Roles and Responsibilities:

· Represent the brand through client interactions (in-store and virtually) and act as a brand ambassador in the community

· Fulfill key-holder responsibilities (i.e., store opening and closing, cash handling and financial responsibilities)

· Maintain a high level of product knowledge

· Provide prompt, attentive and knowledgeable assistance to all clients and ensure the highest service standards are maintained at all times

o Sales standards

o Cash wrap standards

o Client book management

o Inventory management

o Customer and After Sales service

· Help clients make selections and assist in the try-on process

· Ensure compliance with all company policies, procedures and directives

o Attendance / Reporting for Work (Ulti-Pro) – clocking in and out

o Navigating through UltiPro Portal

o Uniform and Grooming Standards

o Lunch and Afternoon Breaks

o Lockers

o Organization at the workplace

o Requests for Time Off: Benefits — Sick Days, Vacation Days, Personal Days / Schedule Requests

o End-of-Day Procedures (i.e. bag checks)

· Cultivate and maintain excellent Clientele relationships with consistent follow up as needed, including:

o Phone calls and emails

o Thank you letters

o Shipping merchandise out-of-town

· Maintain high productivity (consistently achieve and where possible, exceed monthly sales targets)

· Proactively identify and pursue opportunities to achieve financial targets and increase sales

· Assist with inventory and special projects as needed

o Associates should be able to effectively cover Back of House as needed and perform various inventory as well as Shipping / Receiving tasks

· Ensure visual standards are maintained at all times

· Understand the terminology associated with Jimmy Choo shoes and accessories

· Be proficient with the register system(s)

· Merchandise product

Competencies:

· Functional / Technical Skills

· Integrity and Trust

· Customer Focus

· Approachability

· Self-Motivation and Action Orientation

· Attention to detail

· Results Focus (Drive for Results)

· Effective Communication

Skills / Specific Knowledge Required:

· Mandarin Speaker Required

· Strong interpersonal and communications skills both verbal and written in English (other relevant languages are highly beneficial – will depend on region)

· Able to operate effectively in various stressful situations while maintaining composure, professionalism and service-driven attitude

· Excellent selling and customer service skills

· Excellent ability to multi-task and prioritize

· Strong team-working skills

· Strong organization and time-management skills

· Strong independent work ethic

· Problem management and resolution skills

· Solid understanding of retail store operations, associated processes and tools

· Technology skills, specifically related to POS / CRM operation are a plus

· Ability to clientele, effectively build the business, and expand customer base (established clientele following is preferred)

· Strong industry knowledge and brand awareness

Professional Experience:

· 2-5 years of luxury retail experience with established clientele

Academic Qualifications:

· High school diploma

· College degree preferred

Job Type: Full-time

Experience:

  • customer service: 1 year (Preferred)

 

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