Full-Time Customer Service Associate

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Honor

Compensation: $16.00-$19.00/hour

Location: Austin, TX

Hours: Full-Time, Flexible Shifts

Founded in 2014, Honor is now one of the fastest-growing, non-medical home care companies in the U.S. Why? We realized that by combining our amazing technology and operations with the local, personal touch of our partner agencies, we could make real progress transforming this fast-growing, $30BN industry. Honor’s unique approach is driving our rapid growth and leadership as an innovator. We have cutting-edge machine learning, a beautiful, well-designed app, and industry-leading design, paired with a strong sales, marketing, and support engine.Our mission and ambitions are huge.

We’re looking for people who believe, as we do, that changing the way we care for our parents is one of the most important problems we can solve. Honor is a well-funded, strongly backed company with experienced leaders who have a proven track record of building large businesses and solving extraordinarily difficult challenges. Join us!

The Operations team coordinates all of Honor’s communications between Clients and Care Professionals (Care Pros) and provides comprehensive, real-time solutions for both parties, 24 hours a day, 7 days a week. Our goal is to provide seamless, high-quality, and continuity in care to Clients, and predictable and consistent schedules to Care Pros. We do this by striving to provide the best service and optimal solutions to both our Clients and Care Pros!

As an Associate , you will track and record multiple lines of communication to understand the “big picture†of people’s needs and drive towards the best possible outcomes for both Care Pros and Clients. Using various technologies, you will coordinate with multiple teams to communicate and craft complete solutions, and deliver clear and up-to-date information. The Ops team is the heart and voice of Honor. As a part of this team, you will play a pivotal role in not only ensuring Honor runs smoothly and effectively, but will have an impact on the lives of multiple people on a daily basis.

Responsibilities:
Managing communications—both written and verbal—from Clients and Care Pros

Scheduling Care Pros with Clients, frequently under time-sensitive conditions

Triaging Client and Care Pro concerns, challenges, and escalated matters

Investigating, documenting, and reporting on various issues

Tracking Care Pro logistics

Communicating performance feedback to Care Pros

Collaborating across multiple departments, often in real-time and on critical issues

Providing Care Pro and Client tech support

Contributing to the growth, improvement, and innovation of Care Operations

A high school diploma or equivalent is required. A college degree is preferred. People who love puzzles and are attentive to details will do especially well in this position. If you are adaptable and eager to learn, Honor will teach you!

Skills & Experience Desired:
Exceptional phone skills and verbal communication in order to clearly and effectively converse with populations who may have reduced hearing and/or language comprehension

Ability to resolve complex and time-sensitive problems using both established protocol and creative thinking, as necessary

Ability to self-manage, multitask and prioritize one’s work in a fast-paced and high-pressure environment

Ability to rapidly and simultaneously use multiple technology tools to enable real-time information-gathering and communication

Superb writing skills and experience communicating via email and digital messaging tools

Demonstrated excellence in managing work relationships

Naturally compassionate and empathetic listening skills

Strong time management skills (We juggle a lot!)

Adaptable and fast learner who is able to self-regulate and remain calm under pressure

Highly organized, detail-oriented, and precise in execution

Growth-oriented team player with initiative and enthusiasm

From the USA? You Can Earn Beer Money – Click Me

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