FIS Global


Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Accounts Receivable team responsible for managing a portfolio of FIS clients located both in Latin America, Canada and the domestic United States that contract FIS for our various software and services.

What you will be doing

Once FIS implements and begins billing the clients the Analyst is responsible for maintaining positive cash flow while interacting with the clients via both phone and email as well as the various FIS Billing, Finance and Lines of Business to ensure transparency into client payments and disputes. You will be required to be fluent in Spanish (verbal and written) due to managing the client relationships in the LATAM countries we do business.

  • Collect and analyze accounts daily; tracking and applying credits and unapplied cash.
  • Respond to all customer and sales requests daily.
  • Resolve customer account balances and ensure timely follow-up of open items is expected to avoid customer frustration and minimize FIS exposure.
  • Coordinate effective customer communications (internal and external); remaining supportive as well as gaining cooperation for prompt resolution. Provide a persistent but customer friendly approach; perform as an extension of our SAMs and Product owners.
  • Identify and engage appropriate internal team members (Accounting, Billing, Accounts Receivable, Operations, and Sales) to resolve customer questions.
  • Present alternative approaches to resolve customer balances appropriately escalating for management discussion, payment plan proposals or write-offs.
  • Coach, train and guide team members in effective AR techniques, department standards and in managing priorities.
  • Prepare ad-hoc reports for management upon request as well as other related duties and special projects as assigned.

What you bring:

  • Bachelor’s degree

  • Fluent in Spanish (verbal and written)

  • Knowledge of accounting software applications

  • Strong attention to detail

  • Solid analytical/problem solving capabilities

  • Skill in time management, priority management, communications, decision making, presentations, human relations and organization

  • Must have excellent customer service and interpersonal skills with both internal and external customers

  • Ability to establish and maintain effective working relationships with all types of employees, customers and public

  • Solid skills in reading and interpreting contracts

  • Ability to work independently while keeping manager abreast of activities as well as knowing when to escalate appropriately

  • Solid working knowledge of a proper control environment

What we offer you

  • A variety of career development tools, resources and opportunities

  • The chance to work on some of the most challenging, relevant issues in financial services & technology

  • Time to support charities and give back in your community

  • A fantastic range of benefits designed to help support your lifestyle and wellbeing

  • Great work spaces with dedicated and motivated colleagues

With a 50-year history rooted in the financial services industry, FIS™ is the world’s largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: and

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

As part of the selection process this role may require an assessment to determine suitability

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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