• Full Time
  • Anywhere

JOB DESCRIPTION

Job Title: Cyber Sales Agent (Virtual) (Multi State)

Dept: Sales

Reports to: Supervisor

FLSA Job Class: Nonexempt

PURPOSE: To sell cruise vacations, insurance, and other product options to potential customers through inbound/outbound telephone calls/e-mail leads. To close the sale of a cruise booking, upselling cruise packages to maximize revenue. To meet or exceed minimum monthly sales productivity goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Answers inbound cruise.com sales calls, inquiries, and customer service calls.
  • Answers callers questions concerning all aspects of cruise vacations and options, closing the sale of a cruise booking, “up selling” cruise packages to maximize revenue.
  • Sells Allianz Travel Insurance.
  • Provides high levels of service to the customers with professionalism and cruise product knowledge.
  • Performs other duties as may be assigned by either the immediate supervisor or senior management.

REQUIRED:

  • Associates degree or equivalent experience
  • Minimum of two years of recent cruise sales experience selling multiple cruise lines either in person or on the telephone.
  • Must have strong cruise line product knowledge and personal cruise travel experience
  • Must be highly proficient in sales and closing techniques
  • Excellent English verbal communication skills
  • Computer literate, ability to learn Cruise.com business applications
  • Ability to work successfully as a home-based agent through application of self-discipline, motivation, and integrity
  • Able to analyze, evaluate, and solve problems
  • Must be able to work a 40 hour, five day workweek on flexible shifts.
  • Must be compliant with Cruise.com’s overtime policy. Overtime beyond 40 hours a week is not required nor permitted.
  • OTHER ESSENTIAL REQUIREMENTS:
  • Ability to work from home (home-based position)
  • Must have a safe, private, quiet office with no ambient sounds/noises as outlined in the requirements document.
  • Employee must meet all of the internet/computer/equipment/home office requirements as outlined in the separate requirements document.
  • See physical requirements below

DESIRED:

  • Fluency in Spanish verbal, written, and reading comprehension skills is desired for some positions

PHYSICAL REQUIREMENTS: Ability to sit for up to 8 hours a day using a computer and a telephone in a virtual call center. Ability to see and read 6 x 2 inch display monitor on telephone in order to answer incoming calls in accordance with fulfillment answering procedures.

Job Type: Full-time

 

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