• Full Time
  • Anywhere

Sparrow Partners

Position Purpose

The Community Manager manages and coordinates the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.


Essential Functions

  • Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
  • Meets targeted revenues by suggesting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
  • Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
  • Oversees the lease enforcement process by making periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.
  • Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
  • Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services. Interacts with all residents and acknowledges by name if possible.
  • Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
  • Utilizes Ellis Surveys as a tool to ensure quality and customer service are taking place when all staff members are interacting with prospects and residents. The Community Manager is responsible for responding to the surveys in a timely manner and also reviewing them with the staff in the weekly staff meeting.
  • Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
  • Meets with Community Ambassador, Activities, and Leasing Professional to understand and assist in completion of their required responsibilities. Keeps them abreast of resident situations as necessary.
  • Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
  • Supervises property team members by interviewing, hiring, familiarizing, and training associates, and manages their performance in accordance with Company policies, values, and business practices.
  • Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed while communicating efficiently to the Regional Manager
  • Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
  • Assists with leasing activities to achieve the property’s revenue and occupancy goals by greeting, qualifying prospects, conducting property tours and showing apartments when necessary.
  • Attends events and activities as necessary, ensuring they are completed professionally and on schedule and participates in outreach marketing efforts as necessary. Evening and weekend work may be required.
  • Assist the management in the timely maintenance and renewal of all appropriate permits, licenses, and inspections associated with applicable governing codes.
  • Maintain confidentiality of pertinent personal information concerning residents and staff.
  • Perform other duties as assigned which relate to the success of the community and the brand.


Other Responsibilities

  • Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.


Organizational Responsibilities

  • Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to property operations, and reporting violations or infractions to appropriate individual(s). Conducts fire and disaster drills as required by Company policy.
  • Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
  • Identifies areas for improvement and offers suggestions to improve the efficiency, productivity, and profitability of the property.
  • Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources.


Working Conditions

  • Must work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.


Physical Requirements

  • Must be able to physically access all exterior and interior parts of the property and amenities.
  • Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
  • Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position


Knowledge, Skills, Abilities

  • Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operation.
  • Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Strong proficiency in using property management software (preferably Yardi and/or One Site).
  • Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting information.
  • Demonstrated management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
  • Employment history that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the word of a team.


Competencies

  • Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
  • Ensures Accountability – Holds self and others accountable to meet commitments.
  • Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
  • Business Insight – Applies knowledge of business and the marketplace to advance the organization’s goals.
  • Manages Conflict – Handles conflict situations effectively, in a way that is satisfactory to both the customer and the organization.
  • Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
  • Decision Quality – Makes good and timely decisions that keeps the organization moving forward
  • Develops Talent – Develops team members to meet both their career goals and the organization’s goals
  • Directs Work – Provides direction, delegates and removes obstacles to get work done.
  • Drives Engagement – Creates a climate where team members are motivated to do their best to help the organization achieve its objectives.
  • Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
  • Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
  • Organizational Savvy – Maneuvers comfortably through complex policy, process and people-related organizational dynamics.
  • Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.
  • Drives Results – Consistently achieves results, even under adverse circumstances.
  • Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations.
  • Strategic Mindset – Sees ahead to future possibilities and translates them into breakthrough strategies.
  • Build Effective Teams – Builds strong-identity team that apply their diverse skills and perspectives to achieve common goals.
  • Instills Trust – Gains the confidence and trust of others through honesty, integrity and authenticity.
  • Drives Vision and Purpose – Paints a compelling picture of the vision and strategy that motivates others to action.
  • Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

 

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