First Citizens Bank & Trust Company

Position Description:

Stable. Family. Opportunities. Unique. Whether First Citizens Bank has been established for 120+ years, or expanding its presence in your market, we invite you to be a part of our story.

As one of the largest family-controlled banks in the US, FCB promotes a positive collaborative work environment, work life balance, excellent benefits and an opportunity to grow your career.

As a Sales and Service Representative at First Citizens Bank you will handle customer service transactions, branch administrative activities, identify referral opportunities for bank partners and process traditional teller transactions. In this role, you’ll receive the training, support and tools you need to assist with branch sales activities and generating sales referrals.

We’re looking for people who want more than just a job – who want to make a difference in the communities where we live and work. Apply today and explore what’s possible with a career at First Citizens Bank.

What will make you successful in this role?
Provide customers and prospects with information about products and services offered by the Bank, and provide quality customer service.
Proactively look for ways to enhance customer service and referral performance by supporting Bank initiatives and leveraging tools to enhance activities.
Promote the Bank’s products and services through customer and prospect outreach, maintain an active prospect list for referrals, and provide general sales support.
Ensure service and referral activities are aligned to create value for both the client and the bank.
Use problem-solving, listening, understanding and responding techniques to address client needs.
Demonstrate the Bank’s service standards of accuracy, responsiveness, courtesy, partnership and responsibility along with other service expectations.
Work as a team by maintaining helpful and courteous interactions with others and keep communication lines open.
Adhere to all regulations, compliance and Bank policies, procedures and delegated authorities.
Manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions.

Position Requirements:

Basic Qualifications:
High school diploma or GED with a minimum of 9 months experience in a cash handling, sales and customer service role.
– OR –
High school diploma or GED with a minimum of 6 months experience as Sales & Service Representative


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