Florida

Front Desk Receptionist

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Front Desk Agents represent the hotel to the guest throughout all stages of the guest’s stay. Determinates a guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible.

Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information correctly in the property management system and communicates this information to the appropriate hotel personnel.

Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. Also knows the location and types of available rooms as well as the activities and services of the property. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, etc.

Job Type: Full-time

Experience:

  • customer service: 1 year (Preferred)
  • 10 Key: 1 year (Preferred)
  • QuickBooks: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Additional Compensation:

Work Location:

Benefits:

  • Paid time off
  • Flexible schedule

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift
  • Monday to Friday
  • Weekends required
  • Holidays required

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