CAD/CAM Supervisor

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To supervise the production process of part a department that fabricates dental prosthetic appliances and to fabricate dental prosthetic appliances from customer prescription forms and repair such devices per customer orders. Dental prosthetic appliances consist primarily of full- and partial-dentures, crowns, bridges, full- and partial-cast partials, and assorted orthodontia devices (splints, veneers, etc.).


Generally, a Department Supervisor/Assistant Department Manager will supervise the production processes of only part of one department (i.e., a Department Manager who supervises part of a denture department will not supervise part of a crown, bridge, or cast partial department, and vice versa). The Department Supervisor/Assistant Department Manager will fabricate only the type of dental appliance in the department he or she supervises. Furthermore, the fabrication process for each appliance differs and has many steps, and a Department Supervisor/Assistant Department Manager will generally have knowledge in all of the steps in that process and will perform the steps necessary based on need. A Department Manager will spend more than 50% of time working on the fabrication of appliances. This job description comprehensively covers all fabrication processes for all appliances.


  • Distribute customer cases to appropriate technicians based on technician?s knowledge, experience and availability

  • Coordinate the work flow of customer cases within the department from initial setup to completion of appliance

  • Supervise technicians in the fabrication of dental appliances

  • Evaluate customer cases and production schedules to ensure timely completion of work

  • Inspect customer cases at key stages in the fabrication process to ensure specifications and standards are met

  • Fabricate, alter or repair dental appliances according to customer?s instructions on the prescription form when need arises in the department.Fabrication processes vary based on the appliance, but include the following:

    • Dentures: (1) Preparing (box and pour impression material, trim models, set and seal bites and articulate; (2) Setting Up (select and setup teeth); (3) Waxing (wax dentures for try-in and/or finish; (4) Processing (invest and boil-out, pack); and (5) Finishing (finish and contour dentures, polish dentures)

    • Cast Partials: (1) Designing (survey and design cases, block-outs); (2) Modelling (make refractory model, invest model); (3) Waxing (wax framework, attach retention devices, carve teeth and sprue); (4) Casting and Recovery (cast metal, divest cases); and (5) Finishing (trim, rough finish and final polish)

    • Crowns and Bridges: (1) Preparing (box and prepare, pour, trim and set pins, set bite and articulate, cut out and trim dies); (2) Waxing (wax, seal margin, and sprue understructures, full cast); (3) Investing and Casting (invest, cast, recover, sandblast, and cut off and weigh); and (4) Finishing (finish, polish, and clean up understructures, full cast)

    • Porcelain Work on Appliances: (1) Metal Conditioning and Opaquing (clean up and micro-blast, de-gas, first and second opaque); (2) Building Up; (3) Contouring; (4) Glazing; and (5) Finishing (polish and cleanup)

    • Orthodontia: (1) Fabricating basic appliances as defined by laboratory; (2) Fabricating intermediate appliances as defined by laboratory; (3) Fabricating advanced appliances as defined by laboratory; (4) Fabricating study models; (5) Rx Bonding; (6) Fabricating Unilaterals; and (6) Other orthodontia fabrications

  • Organize and implement training programs for new and existing technicians

  • Responsible for evaluating performance of technicians

  • Handle customer complaints, communicate case alternatives with customers, take responsibility for specific appliance sales and may be required to demonstrate appliances/techniques in dental offices and at meetings

  • Ensure that proper maintenance and safety procedures are followed by technicians

  • Maintain a neat and clean department workspace to prevent workplace damage and minimize potential for injury


  • Exposure to clean, climate-controlled laboratory environment with some grinders, lathes, ovens, burners, steamers and boiling water

  • May require sitting for long periods of time, uncommon posture when fabricating appliances and continuous maneuvering of hands and fingers while working with small tools

  • Uses hand pieces, articulators, steamer cleaners, grinders, Bunsen burners, burnt ovens, tongs, pliers, knives, lathes, burs, open hot water tanks, pneumatic machines, milling machines, scanners, wands, computers (limited)

  • Required to wear safety goggles and in certain cases surgical masks


  • High school graduate or equivalent

  • Minimum two to three years specialized training in dental technology

  • Certified Dental Technician (CDT) certification required but may be waived with sufficient dental knowledge and experience

  • Minimum five to seven years fabricating dental prosthetic appliances

  • Requires manual dexterity, strong attention to detail and good spatial and visual perception

  • Ability to lift up to ten pounds and occasionally heavier

  • Requires flexibility and adaptability to meet laboratory demands

  • Ability to communicate with lab personnel and customers regarding technical ramifications and appliance designs

  • Must be able to motivate and direct the work of other technicians, create an environment of teamwork and be willing to answer questions

  • Ability to work with limited supervision


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